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Service Level Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

Job Overview

VisionX Technologies, Inc. is a pioneering company in AI-driven solutions. We are seeking an experienced IT Service Level Manager - IT Operations to join our team.

About the Job:

The IT Service Level Manager - IT Operations will be responsible for ensuring the delivery of high-quality IT services that meet or exceed customer expectations. This includes monitoring the performance of IT operation services against established service level agreements (SLAs) and key performance indicators (KPIs).

Key Responsibilities:

  1. Design and execute customer satisfaction surveys to gather feedback on service quality, responsiveness, and issue resolution.
  2. Leverage monitoring tools and analytics platforms to identify performance gaps and areas for enhancement.
  3. Develop and refine KPIs and metrics to ensure comprehensive performance oversight and drive continuous improvement.

Requirements:

  • Proven experience in IT service management and service level management.
  • Strong understanding of ITIL framework and best practices.
  • Experience in designing and conducting customer satisfaction surveys.
  • Proficiency in using service management tools and performance monitoring platforms.
  • Knowledge of KPI development and performance reporting.

Benefits:

  • A competitive compensation package.
  • A global network of industry experts and mentors who can help shape your growth and future.
  • An equal opportunity employer who values diversity and does not discriminate based on various protected characteristics.