Enterprise-Level Support Specialist

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ammanu Full time

About Ammanu

Ammanu is a leading provider of technology solutions, dedicated to delivering exceptional services to our clients.

We are currently seeking a highly skilled Senior Application Support professional to join our team in Riyadh, KSA.

Hiring Overview:

As a Senior Application Support specialist, you will be responsible for providing top-notch support and troubleshooting for our enterprise-level business applications.

Key Responsibilities:

  • Application Administration & Monitoring: Ensure seamless application performance, identify potential issues, and implement corrective measures.
  • Incident Management & Troubleshooting: Analyze and resolve complex technical incidents with minimal downtime.
  • Data Management and Reporting: Develop and maintain accurate data reports to inform business decisions.
  • Change and Release Management: Plan, execute, and validate software changes to ensure smooth deployment.
  • Application Testing and Quality Assurance: Conduct thorough testing and quality assurance processes to guarantee application stability.
  • Reporting and Documentation: Provide detailed documentation and reports on application performance, incidents, and other key metrics.

Required Experience and Skills:

  • Strong understanding of PL/SQL, database management, and system integrations: Possess in-depth knowledge of these technologies and their applications.
  • Familiarity with monitoring tools, issue-tracking systems, and ITSM frameworks (e.g., Manage Engine, ITIL): Proficient in utilizing these tools to optimize application performance and incident management.
  • Exceptional analytical and troubleshooting skills with a proactive approach to resolving incidents: Apply logical reasoning and problem-solving techniques to identify and resolve complex technical issues.
  • Ability to engage and communicate effectively with stakeholders across business and IT teams: Build strong relationships with cross-functional teams to ensure seamless collaboration and information exchange.

Education and Certifications:

  • Bachelor's degree in Computer Science, Information Systems, or a related field: Hold a degree in a relevant field and possess the necessary technical expertise.
  • Certifications in ITIL or related frameworks are highly desirable: Consider obtaining certifications to demonstrate advanced skills and commitment to industry standards.

Preferred Experience:

  • Five years experience in supporting and troubleshooting enterprise-level business applications: Accumulate significant experience in handling complex technical environments.
  • Proven record of accomplishment in handling capital market systems or financial services applications: Demonstrate a track record of success in managing applications within high-stakes industries.


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