Senior Application Operations Engineer

2 months ago


Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems Full time

Job Title: Senior Application Operations Engineer

About the Role

We are seeking a highly skilled Senior Application Operations Engineer to join our team at Giza Systems. As a key member of our IT department, you will be responsible for providing second-level support for our IT systems and applications, resolving complex technical issues in a timely manner.

Key Responsibilities

  • Monitor system performance and respond to incidents in a timely and efficient manner.
  • Perform root cause analysis for recurring issues and implement permanent fixes to prevent future occurrences.
  • Collaborate with other IT teams to ensure seamless service delivery and issue resolution.
  • Maintain and update documentation for troubleshooting procedures and knowledge base articles.
  • Assist in the deployment and maintenance of IT infrastructure and applications.
  • Implement and follow IT service management (ITSM) processes and best practices.
  • Participate in on-call rotations and provide after-hours support as needed.
  • Develop and deliver training for first-level support staff.
  • Contribute to continuous improvement initiatives to enhance service quality and efficiency.

Requirements

  • Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.
  • Follows established guidelines and interprets policies.
  • Apply technical knowledge (Windows Server, Microsoft Exchange, Active Directory, etc.) to solve system issues with moderate risk/complexity.
  • Integrate technical knowledge and business understanding to apply solutions/workarounds for customer-reported issues.

Personal Skills

  • Strong communication and collaboration abilities.
  • Ability to work in a fast-paced, agile environment.
  • Great time management skills.

Technical Skills

  • Ability to understand security requirements.
  • Review system licenses and business requirements.
  • Develop a general understanding of business rules and needs.
  • Develop customer/vendor management skills.
  • Troubleshooting techniques.
  • Performance/availability reporting.

Job Location: Riyadh, Saudi Arabia

Job Role: Engineering



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