Senior Application Operations Engineer
2 months ago
Job Title: Senior Application Operations Engineer
About the Role
We are seeking a highly skilled Senior Application Operations Engineer to join our team at Giza Systems. As a key member of our IT department, you will be responsible for providing second-level support for our IT systems and applications, resolving complex technical issues in a timely manner.
Key Responsibilities
- Monitor system performance and respond to incidents in a timely and efficient manner.
- Perform root cause analysis for recurring issues and implement permanent fixes to prevent future occurrences.
- Collaborate with other IT teams to ensure seamless service delivery and issue resolution.
- Maintain and update documentation for troubleshooting procedures and knowledge base articles.
- Assist in the deployment and maintenance of IT infrastructure and applications.
- Implement and follow IT service management (ITSM) processes and best practices.
- Participate in on-call rotations and provide after-hours support as needed.
- Develop and deliver training for first-level support staff.
- Contribute to continuous improvement initiatives to enhance service quality and efficiency.
Requirements
- Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.
- Follows established guidelines and interprets policies.
- Apply technical knowledge (Windows Server, Microsoft Exchange, Active Directory, etc.) to solve system issues with moderate risk/complexity.
- Integrate technical knowledge and business understanding to apply solutions/workarounds for customer-reported issues.
Personal Skills
- Strong communication and collaboration abilities.
- Ability to work in a fast-paced, agile environment.
- Great time management skills.
Technical Skills
- Ability to understand security requirements.
- Review system licenses and business requirements.
- Develop a general understanding of business rules and needs.
- Develop customer/vendor management skills.
- Troubleshooting techniques.
- Performance/availability reporting.
Job Location: Riyadh, Saudi Arabia
Job Role: Engineering
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