Retail Store Operations Manager

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

At Chalhoub Group, we are a hybrid retailer with a passion for luxury experiences. As a Retail Manager, you will play a key role in ensuring that our stores deliver exceptional Guest Experiences and maximize commercial performance.

We are committed to innovation and sustainability, with a clear focus on people, partners, and the planet. Our goal is to inspire, exhilarate, and delight our customers through tailored retail solutions.

As a member of our team, you will be responsible for establishing a bridge between back-office and store teams, implementing corrective solutions, and controlling discount and margins to ensure business profitability. You will also understand brand strategy, cascade it within your network, and implement Brand guidelines taking into consideration each market specification.

You will work closely with Marketing to ensure the full implementation of marketing and CX strategies and programs. Agree on a yearly calendar of sales with the commercial team and control stock at hand (Sell-Out). Monitor market trends, competitors activities, and provide commercial with quantitative and qualitative reports using data from market studies and in-house system.

Define sales targets per sales team member, manage the P&L for the brand, and monitor its performance. Provide prompt, thorough, and accurate information to keep management informed of the brand's financial position. Develop and motivate team members to ensure transfer of know-how and continuous positive work environment.

We offer enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our competitive benefits package includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.



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