Beauty Retail Operations Director
17 hours ago
Sephora USA, Inc is seeking a skilled Retail Manager to join our team. The ideal candidate will have experience in sales, operations, and customer service within the beauty/retail industry. This role is responsible for the performance of Sephora stores across the Central Region.
Key Responsibilities
- Responsible for delivery of all pre-agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions.
- Ensure exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility while delivering best-in-class customer service across all stores.
- To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development, and coaching of Store Managers, store teams while managing within business plan.
Performance Management
- Leads teams, translating area performance objectives into store sales and KPI targets.
- Monitor, report on performance KPIs and identify areas/store/leadership improvements.
- Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules.
Customer Obsession
- Lead by example, live customer and team by being present in stores four days a week.
- Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer).
- Implement agreed Sephora Retail priorities and drive commercial success.
Management of Store Operations
- Back of house organization, compliant with all SEPHORA policies and procedures.
- Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take.
- Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization.
Required Skills and Qualifications
- Knowledge and experience in sales, service and commercial KPI environments focusing on, but not restricted to, conversion and average basket.
- Experience in Leadership & management skills.
- Commercial background and market awareness.
- Comprehensive beauty industry knowledge, up to date on trends and latest products.
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