Guest Experience Specialist

6 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia IHG Hotels & Resorts Full time
About Our Values

We're a hospitality company that's guided by a set of core values that shape our behavior and decision-making.

Our Core Values
  1. We put our guests first, always striving to exceed their expectations.
  2. We value diversity and inclusion, celebrating individual differences and promoting a sense of belonging.
  3. We prioritize open communication, fostering transparency and honesty within our teams.
  4. We're committed to innovation, embracing new ideas and technologies to drive growth and improvement.
Job Requirements
  • We're seeking a highly skilled Receptionist Local to join our team at Crowne Plaza hotels.
  • The successful candidate will be responsible for managing front office operations, including guest arrivals, departures, and registrations.
  • They will also be responsible for processing cash transactions, maintaining accurate records, and following established credit policies.
  • The ideal candidate will possess excellent communication and interpersonal skills, with the ability to handle multiple tasks and priorities.
  • They will also be familiar with hotel software systems, including property management systems and phone systems.
  • The successful candidate will be available to work varied shifts, including evenings and weekends.
  • They will be responsible for maintaining a clean and organized workspace, adhering to hotel standards and quality control procedures.
  • The ideal candidate will be a team player, working collaboratively with other departments to ensure seamless guest experiences.
  • They will be proactive in identifying and resolving guest issues, escalating concerns to senior team members as necessary.
  • The successful candidate will be committed to ongoing learning and development, staying up-to-date with industry trends and best practices.
  • They will be available to participate in training programs, workshops, and other professional development activities.
  • Furthermore, they will be responsible for maintaining confidentiality and handling sensitive information with discretion.
  • The successful candidate will adhere to hotel policies and procedures, including those related to guest data protection and financial compliance.
What We Offer

We offer a range of benefits and perks to support your well-being and career growth. These include:

  • A highly competitive salary and bonus scheme
  • Ongoing training and development opportunities
  • Access to global career advancement programs
  • Discounts on hotel stays and other IHG services
  • Comprehensive health insurance and wellness programs
  • A dynamic and supportive work environment


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