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Retail Operations Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia QVALON Full time

QVALON is a cutting-edge technology company that provides innovative solutions to automate field team operations and enhance operational excellence. As a Retail Operations Specialist, you will play a crucial role in identifying bottlenecks and operational inefficiencies affecting critical business KPIs, ultimately supporting an exceptional customer experience.

The ideal candidate will have 3+ years of experience in SaaS sales, customer success, or field management, with a proven track record of sales and implementation success. Strong technical understanding, customer-centric approach, and problem-solving abilities are essential for this role.

This is a full-time hybrid position as a retail software sales manager in Riyadh, involving selling software solutions, managing sales processes, providing customer service, and negotiating sales deals. The position allows for a mix of in-office work in Riyadh and remote work from home.

Responsibilities
  1. Sales Leadership: Identify and engage retail sector prospects, driving deals to closure.
  2. Implementation & Training: Oversee onboarding, ensuring clients quickly adopt QVALON's solutions. Provide comprehensive training to optimize platform use.
  3. Client Management: Act as the primary contact during and after implementation, ensuring customer satisfaction.
  4. Customization: Tailor the platform to client needs, delivering measurable operational improvements.
  5. Collaboration: Partner with product, marketing, and support teams to enhance customer experiences.