Process Improvement Lead

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia tabby Full time

We are looking for a seasoned Process Improvement Lead to join our team at tabby and drive process excellence throughout our customer support operations.

This critical role will be responsible for overseeing the analysis, design, and implementation of new processes, as well as the ongoing evaluation and refinement of existing processes. The successful candidate will possess a deep understanding of customer support principles, problem-solving techniques, and conflict resolution strategies.

Key Responsibilities:

  • Develop and implement process improvements that drive operational efficiency, reduce costs, and enhance customer satisfaction.
  • Analyze and optimize workflow documentation to ensure clarity, accuracy, and adherence to best practices.
  • Collaborate with cross-functional teams to gather feedback and ensure process improvements align with organizational goals.


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