IT Service Management Consultant

4 days ago


Makkah, Makkah Province, Saudi Arabia QBrainX Inc Full time

We are searching for a skilled IT Service Management Consultant to join our team at QBrainX Inc.

Job Summary

The ideal candidate will have strong expertise in ServiceNow SPM, ITBM, and ITSM, as well as experience in ServiceNow scripting, integrations, and solution architecture.

This is an onsite role in Saudi Arabia, offering a great opportunity to work on complex ServiceNow implementations and lead a team of developers.

Key Responsibilities
  • Lead end-to-end ServiceNow SPM implementations, ensuring alignment with business objectives.
  • Develop and implement Strategic Portfolio Management (SPM) and ITBM solutions using ServiceNow.
  • Collaborate with stakeholders, business teams, and consultants to gather requirements and translate them into ServiceNow solutions.
  • Drive ServiceNow scripting & automation using JavaScript, Glide API, Business Rules, UI Policies, & Flow Designer.
  • Oversee ServiceNow integrations with third-party applications using REST/SOAP APIs & Web Services.
  • Implement best practices, governance, and performance optimization within the ServiceNow platform.
  • Mentor and lead a team of developers, ensuring high-quality solution delivery.
Requirements
  • 8 to 10 years of experience in ServiceNow development & leadership.
  • ServiceNow SPM Certification is mandatory.
  • Expertise in SPM, ITBM, and ITSM.
  • Hands-on experience in ServiceNow scripting & automation.
  • Strong understanding of ServiceNow architecture, workflows, and reporting.
  • Experience with integrations using REST/SOAP APIs, Web Services, and MID Server.
  • Ability to gather business requirements, provide technical solutions, and drive enterprise implementations.
  • Excellent communication, stakeholder management, and leadership skills.


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