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Enterprise Support Lead

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Webook Full time

Job Description

Webook.com is a leading event ticketing and experience booking platform that is seeking a skilled IT Operations Manager to lead its technical team. This role offers an exciting opportunity to join a dynamic organization that values innovation and excellence.

The successful candidate will oversee the organization's IT infrastructure, ensuring seamless operation of IT services and implementing new technologies to enhance efficiency and productivity. Strong leadership skills, deep understanding of IT systems, and commitment to continuous improvement are essential qualities required for this position.

Responsibilities:

  1. Manage the procurement of IT hardware, software, and services, ensuring compliance with company policies.
  2. Oversee the implementation of new technologies to improve efficiency and productivity.
  3. Lead IT service delivery, ensuring that all services meet or exceed agreed-upon service levels.
  4. Develop and enforce IT operational policies, procedures, and best practices.
  5. Oversee incident management and ensure timely resolution of IT issues to minimize downtime.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT operations management, with a strong understanding of IT infrastructure and services.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Knowledge of ITIL, project management methodologies, and relevant compliance standards.