Enterprise Support Expert
2 days ago
Job Description
- Provide technical support to enterprise customers, stationed at the customer location.
- Handle real-time queries via email or voice calls and respond promptly.
- Advocate for customers by effectively addressing their concerns and issues.
- Achieve in-depth knowledge of Seclore products and develop expertise in their functionality.
- Apply analytical skills to diagnose and resolve complex issues in unique customer environments.
Requirements
- Hands-on experience across operating systems – Windows Server, Windows Client, and Linux.
- Expert-level understanding of Windows and Linux server concepts.
- Practical experience in troubleshooting Windows/Linux OS and application-related issues.
- Infrastructure technologies – Active Directory (AD), DNS, DHCP, and IIS.
- Proficiency in using the Microsoft Office Suite.
- A strong foundation in networking principles.
We Value
- Problem solvers who are tech-agnostic.
- Entrepreneurs who take initiative and calculate risks.
- Supportive and open culture that enables team members to thrive.
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