Enterprise Support Expert

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

Job Description

  • Provide technical support to enterprise customers, stationed at the customer location.
  • Handle real-time queries via email or voice calls and respond promptly.
  • Advocate for customers by effectively addressing their concerns and issues.
  • Achieve in-depth knowledge of Seclore products and develop expertise in their functionality.
  • Apply analytical skills to diagnose and resolve complex issues in unique customer environments.

Requirements

  • Hands-on experience across operating systems – Windows Server, Windows Client, and Linux.
  • Expert-level understanding of Windows and Linux server concepts.
  • Practical experience in troubleshooting Windows/Linux OS and application-related issues.
  • Infrastructure technologies – Active Directory (AD), DNS, DHCP, and IIS.
  • Proficiency in using the Microsoft Office Suite.
  • A strong foundation in networking principles.

We Value

  • Problem solvers who are tech-agnostic.
  • Entrepreneurs who take initiative and calculate risks.
  • Supportive and open culture that enables team members to thrive.



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