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Customer Service Ambassador

2 weeks ago

Makkah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

Job Overview:

The Customer Service Officer plays a pivotal role in enhancing the customer experience by providing exemplary service and support.

This entry-level position requires a strong commitment to helping customers in various capacities, including responding to inquiries, resolving issues, and ensuring overall satisfaction within a dynamic environment.

The successful candidate will embody the organization's values while demonstrating excellent communication skills and the ability to handle challenging situations with professionalism.

A background in customer service, particularly in tourism, cultural, or museum sectors, is preferred to ensure a profound understanding of customer needs and expectations.

Key Responsibilities:

  • Provide timely and accurate information regarding services and events to customers through various communication channels.
  • Assist customers with inquiries and complaints, employing effective problem-solving techniques to ensure resolution and satisfaction.
  • Maintain an organized record of customer interactions and feedback for continuous service improvement.
  • Collaborate with team members to foster a supportive environment conducive to delivering exceptional customer service.
  • Uphold the organization's standards by ensuring that all customer interactions reflect its values and commitment to quality service.

Requirements:

  • A diploma or bachelor's degree in a relevant field.
  • A minimum of one year of experience in customer service or a similar environment.
  • Preferred experience in the tourism, cultural, or museum sectors.
  • Proficiency in both verbal and written Arabic, with strong skills in English being an advantage.