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Senior Project Lead

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time
Job Purpose

Ejada Systems Limited is seeking a highly skilled and experienced Senior Delivery Manager to oversee and manage the successful delivery of complex projects and services. The ideal candidate will have a strong track record of leading cross-functional teams, managing stakeholder relationships, and driving continuous improvement to enhance customer satisfaction.

The Senior Delivery Manager will be responsible for ensuring that business objectives are met by aligning teams, resources, and processes with organizational goals. This involves developing and implementing strategies to improve service efficiency, quality, and customer satisfaction. Additionally, the role requires identifying risks and implementing mitigation strategies to ensure smooth service delivery.

Key Responsibilities:
  • Strategic Delivery Management: Develop and implement strategies to improve service efficiency, quality, and customer satisfaction.
  • Stakeholder & Client Management: Act as the primary escalation point for key stakeholders and clients, ensuring strong relationships.
  • Leadership & Team Management: Lead, mentor, and develop a team of delivery managers, project managers, and service teams.
  • Process Optimization & Continuous Improvement: Drive continuous improvement initiatives to enhance service quality and efficiency.