Quality Assurance Representative
1 week ago
The Role
- Main Responsibilities:
- Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.
- Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.
- Develop customised learning plans and coach agents to enhance customer service skills and knowledge.
- Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.
- Conduct research to identify best practices in customer service, and suggest continuous improvement practices.
- Work closely with other team members to ensure a high level of customer satisfaction.
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Quality Assurance Director
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Quality Assurance Manager Lead
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Quality Assurance
2 weeks ago
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Quality Assurance Director
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Quality Assurance
3 weeks ago
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Quality Assurance Director
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia JASARA Program Management Company Full timeQuality Assurance DirectorJASARA PMC, a leading construction and project management company, is seeking an experienced Quality Assurance Director to oversee all quality assurance activities.The ideal candidate will have a background in engineering or a related field and a minimum of 5 years of experience in quality management.Key Responsibilities:Develop and...
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IT Quality Assurance Analyst
5 days ago
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Quality Assurance Expert
1 week ago
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Quality Assurance Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia JASARA Program Management Company Full timeJASARA PMC is a leading construction and project management company seeking an experienced Quality Assurance Manager to join our team. As the Quality Assurance Manager, you will be responsible for overseeing all quality assurance activities within the company. This includes developing and implementing quality control processes, conducting audits, and...
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Quality Assurance Specialist
5 days ago
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2 weeks ago
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Quality Assurance Engineer
2 weeks ago
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Quality Assurance Professional
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full timeAbout the JobAt Duncan & Ross, we are seeking a highly skilled Quality Assurance Professional to join our Technology team.This is a fantastic opportunity for an individual with experience in IT and Software Quality Assurance to take their career to the next level.
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Quality Assurance
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia UCC Holding Full timeQuality Assurance / Quality Control EngineerThe QA/QC Engineer ensures that work/projects are delivered based on good work practices and project specifications to guarantee completion of work within the given time limits with quality of work that meets or even exceeds the clients' expectations by implementing international quality standards plans and quality...
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Quality Assurance Lead
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia JASARA Program Management Company Full timeJASARA Program Management Company is seeking an experienced Quality Assurance Lead to oversee all quality assurance activities. This includes developing and implementing quality control processes, conducting audits, and collaborating with project teams to ensure compliance with quality standards.Key Responsibilities:Develop and Implement Quality Control...
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Quality Assurance Engineer
21 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia JASARA Program Management Company Full timeJASARA PMC is seeking a proactive Quality Assurance Engineer to ensure the highest quality standards in our projects. In this role, you will be responsible for designing and implementing quality assurance processes, conducting inspections, and ensuring compliance with company policies and industry standards. The successful candidate will work closely with...
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Head of Quality Assurance Program
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia JASARA Program Management Company Full timeSenior QA Quality Control Specialist Job DescriptionWe are seeking a highly skilled Senior QA Quality Control Specialist to join our team. In this role, you will be responsible for developing, implementing, and monitoring quality management systems to ensure that all projects meet both internal and external quality standards.Key Responsibilities:Develop,...
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Quality Assurance Manager
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia JASARA Program Management Company Full timeJASARA Program Management Company is seeking a seasoned Quality Assurance Manager to oversee quality and compliance for our projects. As a QA Manager, you will develop and implement quality assurance processes, conduct inspections, and lead a team of QA professionals. The ideal candidate will have extensive knowledge of quality standards and regulations,...