Quality Assurance Representative

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time

The Role

  • Main Responsibilities:
  • Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.
  • Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.
  • Develop customised learning plans and coach agents to enhance customer service skills and knowledge.
  • Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.
  • Conduct research to identify best practices in customer service, and suggest continuous improvement practices.
  • Work closely with other team members to ensure a high level of customer satisfaction.


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