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Diagnostics Support Engineer

1 week ago

Jeddah, Makkah Province, Saudi Arabia Danaher - Global Full time

We are looking for a Diagnostics Support Engineer to join our team in Riyadh, Saudi Arabia. As a key member of our Service & ITS Function, you will play a critical role in promoting IT Solutions (ITS) and helping customers optimize their workflow.

The ideal candidate will have experience with HL7 and ASTM message types, Transact-SQL, JavaScript, XML, XSL, HTML, and Microsoft SQL server, Database Administration (Installation, backup, restore, queries, and data structure). Strong project management and daily management skills are also essential for this role.

You will lead customer planning and implementation efforts of application systems products, including customer training and system installation, maximizing utilization, monitoring the installed systems, and providing assistance with technical issues.

This role offers a unique opportunity to be part of a dynamic team that accelerates the real-life impact of tomorrow's science and technology. If you thrive in a customer-oriented role and want to work to build a world-class Service & ITS organization, we encourage you to apply.

  • Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
  • Candidates must have excellent analytical and problem-solving skills to identify and resolve technical issues.
  • The ideal candidate will possess a Bachelor's degree in Computer Science or related field.
  • Prior experience with LIS vendors (Meditech, Epic, Cerner, Sunquest) and HL7/ASTM messaging protocols is a plus.
  • A minimum of 7 years of experience as a systems analyst in a healthcare environment is required.
  • Fluency in Arabic and English languages is necessary.

The key qualifications for this role include:

  • Bachelor's degree in computer science.
  • 7+ years' experience as a systems analyst in a healthcare environment.
  • HL7 and ASTM knowledge - Message types (reading, understanding and analysis).
  • Fluent in Transact-SQL, JavaScript, XML, XSL, HTML, and Microsoft SQL server, Database Administration (Installation, backup, restore, queries and data structure).
  • Server configuration and Mirth Connect knowledge.
  • SSRS (Microsoft report server) knowledge – installation, implementation, report design and implementation.
  • Strong project management and daily management skills.
  • Microsoft Certified Systems Engineer (MCSE) preferred.
  • Knowledge of LIS vendors (Meditech, Epic, Cerner, Sunquest) preferred.
  • Understanding Laboratories and hospitals IT systems workflow.
  • 70% travel within KSA for customer visits.