Technical Support Officer

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia IFAS Full time

Job Title: Technical Support Officer – Security Camera Systems

Educational Background: B.Sc. in Engineering, Information Technology, Computer Science, or a related field (preferred)

Certifications: Relevant technical certifications (e.g., CCTV, networking, IT, etc.)

Job Description:

As a Technical Support Officer specializing in Security Camera Systems, you will be the primary point of contact for troubleshooting, resolving technical issues, and providing support to both internal teams and customers regarding security camera systems. You will work with clients and technicians to diagnose and resolve hardware and software issues, ensuring the security systems operate at optimal performance.

Key Responsibilities:

  1. Technical Support and Troubleshooting:
  • Provide technical support for security camera systems, including CCTV, IP cameras, and NVR/DVR systems, addressing hardware, software, and network issues.
  • Troubleshoot technical issues remotely or on-site, resolving problems such as camera malfunctions, network connectivity, and system configuration errors.
  • Act as the first point of contact for customers experiencing difficulties with their security camera systems.
  1. System Installation and Setup Assistance:
  • Assist with the installation, configuration, and setup of security camera systems, ensuring systems are integrated properly and functional.
  • Provide guidance and support to technicians and customers during installation to ensure smooth deployment.
  • Assist in configuring camera networks, system settings, and video management software (VMS).
  1. Customer Support:
  • Respond promptly to customer inquiries via phone, email, or online support platforms.
  • Offer guidance and troubleshooting steps to customers and clients to resolve their security system issues effectively.
  • Document customer issues and resolutions, ensuring all information is captured for future reference and follow-up.
  1. System Maintenance and Updates:
  • Provide support for regular system maintenance, including firmware updates, software patches, and hardware upgrades.
  • Coordinate with customers or internal teams to schedule and perform maintenance activities with minimal disruption to system functionality.
  1. Documentation and Reporting:
  • Maintain records of customer interactions, issues reported, and solutions provided.
  • Document all troubleshooting steps, work performed, and any follow-up actions needed.
  • Create technical support documentation and guides for customers and internal teams to refer to during system operation and maintenance.
  1. Training and Guidance:
  • Provide training to customers or internal staff on how to use and maintain security camera systems.
  • Assist with user manuals, guides, and other resources to help users better understand and operate security systems.
  1. Collaboration with Technical Teams:
  • Collaborate with the engineering, network, and installation teams to address complex issues and system integration problems.
  • Escalate unresolved or complex issues to senior technical staff or engineers for further assistance.
  1. Product Improvement Feedback:
  • Gather customer feedback on system performance and common issues, providing insights for potential product improvements.
  • Work with product development teams to relay technical issues or recurring customer concerns to improve the design and functionality of security systems.

Key Skills and Competencies:

  • Technical Knowledge: Solid understanding of security camera systems (CCTV, IP cameras, NVR/DVR systems), video management software (VMS), and network configurations.
  • Troubleshooting and Problem-Solving: Strong diagnostic skills to identify and resolve technical issues related to security systems, including hardware, software, and network issues.
  • Customer Service: Ability to communicate technical information in a clear, customer-friendly manner, providing effective solutions to customer problems.
  • Communication: Strong verbal and written communication skills to interact effectively with customers and technical teams.
  • Attention to Detail: Ability to analyze complex issues, identify potential causes, and provide precise solutions to ensure system functionality.
  • Documentation: Organized in maintaining accurate records of customer support interactions, technical issues, and resolutions.
  • Team Collaboration: Comfortable working with cross-functional teams, including engineering, IT, and field technicians, to provide comprehensive support to customers.

Qualifications:

  • Education: Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field.
  • Certifications: Technical certifications such as CCTV certifications, networking certifications (e.g., CompTIA Network+, Cisco), or similar certifications are a plus.
  • Experience: At least 1-3 years of experience in technical support or customer service, particularly in the security camera or IT industry.
  • Technical Skills: Experience with video management software (VMS), IP camera networks, NVR/DVR systems, and general security system operation.

The Technical Support Officer ensures that security camera systems are properly supported, maintained, and trouble-free, offering critical assistance to customers and internal teams. This role requires strong problem-solving abilities, customer service skills, and technical expertise in security technologies.

#J-18808-Ljbffr

  • Technical Support Officer

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Islamic Development Bank Full time

    IDB3425 - Technical Support Officer (Outsourced)To provide proficient secretarial support to the Director of Business Development Department and to the Business Development Department (BDD) Managers to ensure that daily agenda is efficiently organized, the workflow is well-coordinated, allocated tasks are handled by the relevant staff members, and they are...

  • IT Support Officer

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia DIMENSIONS Full time

    The IT Support Officer role is responsible for supporting all aspects of the IT systems and services. Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the firm's strategic plan & IT plan.Key ResponsibilitiesProvide first point of IT Support contact for all...

  • Technical Support Specialist

    2 days ago

    Jeddah, Makkah Province, Saudi Arabia Locationsolutions Full time

    Leverage your technical expertise and excellent communication skills to succeed as a Technical Support Specialist at Locationsolutions. You will be responsible for resolving client queries, troubleshooting technical issues, and maintaining accurate records.About the RoleCollaborate with the team to resolve complex technical problems and improve overall...

  • Technical Support Officer-BCM

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Islamic Development Bank Full time

    To participate in developing, implementing, and maintaining comprehensive business continuity and disaster recovery plans to ensure the organization's resilience in the face of disruptions. This role involves conducting risk assessments, creating response strategies, and coordinating recovery efforts to minimize operational downtime and safeguard critical...

  • Automotive Technical Support Specialist

    1 day ago

    Jeddah, Makkah Province, Saudi Arabia Asmacs Contracting Est. Full time

    Role OverviewWe are seeking a skilled Automotive Technical Support Specialist to join our team at Asmacs Contracting Est. as an Automotive Service Advisor. The ideal candidate will have experience in technical service roles and a strong understanding of coatings.Key Responsibilities:Provide technical assistance and support to customers, resolving their...

  • Technical Support Expert

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia eXtra (United Electronics Co.) Full time

    eXtra (United Electronics Co.) is a leading retailer of electronic products, seeking a skilled Technical Support Expert to join its team in Jeddah.About the RoleWe are looking for a highly motivated and detail-oriented individual to join our service team.The successful candidate will have a strong background in technical support and troubleshooting, as well...

  • Technical Support Engineer

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Legrand Saudi Arabia Full time

    We are looking for Technical Support Engineers to join our team in Jeddah and Riyadh. If you have a passion for electrical engineering and experience in low-voltage products, this could be the perfect opportunity for you.Job Title: Technical Support EngineerLocation: Jeddah & Riyadh (Multiple Vacancies)Department: SalesKey Responsibilities:Provide technical...

  • Technical Support Professional

    1 day ago

    Jeddah, Makkah Province, Saudi Arabia Islamic Development Bank Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented individual to fill the position of Technical Support Officer in our Business Development Department. The successful candidate will be responsible for providing proficient secretarial support to the Director of Business Development Department and Managers to ensure that daily agenda is...

  • Technical Support Engineer

    3 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Legrand Saudi Arabia Full time

    We are looking for Technical Support Engineers to join our team in Jeddah and Riyadh. If you have a passion for electrical engineering and experience in low-voltage products, this could be the perfect opportunity for you.Job Title: Technical Support EngineerLocation: Jeddah & Riyadh (Multiple Vacancies)Key Responsibilities:Provide technical support for...

  • Technical Support Engineer

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Amazon Full time

    About the OpportunityWe are seeking a highly skilled Technical Support Engineer to join our team at Amazon.The ideal candidate will have a degree in Electrical/Electronics, Controls & Instrumentation and 3 years of experience in technical support engineering. They will be responsible for providing technical support, maintaining and troubleshooting electrical...

  • Technical Support Specialist

    5 days ago

    Jeddah, Makkah Province, Saudi Arabia Parsons International Full time

    Job OverviewWe are seeking a highly skilled IT Systems Specialist to join our team as a Technical Support Specialist. As a key member of our technical services team, you will be responsible for providing system integration and support services to our clients.

  • Technical Support Specialist

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Perfect Presentation (2P) Full time

    Are you passionate about delivering exceptional customer experiences? Do you possess excellent communication skills and strong problem-solving abilities?We are seeking a highly motivated and customer-oriented individual to join our team as a Technical Support Specialist at Perfect Presentation (2P). In this role, you will be responsible for handling customer...

  • Technical Support Specialist

    1 day ago

    Jeddah, Makkah Province, Saudi Arabia Amazon Full time

    At Amazon, we believe that innovative solutions can transform the way people live and work. As a dynamic and motivated Support Engineer, you will be part of a growing team dedicated to delivering exceptional customer experiences through technical support.About This RoleThis is a fantastic opportunity to leverage your communication, technical, and...

  • Office Support Specialist

    5 days ago

    Jeddah, Makkah Province, Saudi Arabia Alliance International Consulting Firm Full time

    Job Description:The Office Support Specialist will be responsible for providing administrative support to our team at Alliance International Consulting Firm. This includes providing exceptional customer service, managing inventory, and maintaining effective communication between departments and clients.Key Responsibilities:Provide timely and accurate...

  • Technical Support Leader

    5 days ago

    Jeddah, Makkah Province, Saudi Arabia Parsons International Full time

    About the Role:The Technical Support Leader will be responsible for managing and directing a team of technical professionals, ensuring that all projects are completed on time and within budget. The successful candidate will have excellent communication skills and the ability to lead cross-functional teams.Main Responsibilities:Lead a team of technical...

  • Technical Support Expert

    5 days ago

    Jeddah, Makkah Province, Saudi Arabia Amazon Full time

    Job Overview:We are seeking a highly skilled Technical Support Expert to join our team. As an IT Technician, you will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain infrastructure elements.You will represent the 'face of IT' to the Business and thrive in providing world-class service...

  • Technical Support Leader

    1 day ago

    Jeddah, Makkah Province, Saudi Arabia Amazon Full time

    About AudibleAudible is a leading provider of audio storytelling, offering millions of global listeners a diverse range of content. Our team is passionate about empowering and inspiring each other through innovative solutions.The RoleWe are seeking a dynamic Senior Support Engineer to join our growing team. As a technical lead, you will be responsible for...

  • Board Support Officer

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia AMS BAESHEN & CO. Full time

    Our Ideal Candidate:A Bachelor's degree in Business Administration, Law, Communications, or a related field.Previous experience in a similar Board support role is preferred.Strong organizational skills and keen attention to detail.Excellent written and verbal communication skills.Proficiency in Microsoft Office Suite and board management software.Why Join...

  • Software Technical Support Professional

    1 day ago

    Jeddah, Makkah Province, Saudi Arabia Amazon Full time

    We are seeking a highly skilled Support Engineer to join our team at Amazon. As a Support Engineer, you will be responsible for providing technical support to customers across various services, including resolving complex technical issues and developing knowledge sharing materials.About this RoleThis is a fantastic opportunity to develop your technical...

  • Coatings Technical Expert

    4 days ago

    Jeddah, Makkah Province, Saudi Arabia Sigma Paints Full time

    About Sigma Paints Saudi Arabia">Sigma Paints Saudi Arabia is a leading manufacturer of high-performance coatings, operating at the forefront of technological innovation and customer-centric solutions. As part of the PPG Group, the world's largest paint company, we deliver market-leading products that protect customers' assets in demanding conditions.">Job...