Implementation Project Manager

5 days ago


Riyad Al Khabra, Saudi Arabia Acord (association For Cooperative Operations Research And Development) Full time

About Us:

At Charles River, we provide a comprehensive solution to automate front- and middle-office investment management functions across asset classes on a single platform. Our solution offers a streamlined operating model that includes enterprise software, data, application management/upgrades, hosting, and FIX network to enhance investment professional productivity, control risk, and reduce technology costs. We serve more than 350 investment firms in 43 countries across the institutional asset and fund management, private wealth, alternative investments, insurance, banking, pension, and custody markets.

We are headquartered in the US (Burlington, MA near Boston) and maintain key offices in major financial centers.

The Role:

The Senior Implementation Manager is responsible for managing all aspects of implementation for the Charles River IMS. They will need to become a product expert in a short time and remain up-to-date as product and industry changes require. The ideal candidate should have experience in project management, development, business analysis, presales, and financial systems implementation.

The responsibilities of the Senior Implementation Manager include:

  • Leading or co-managing implementation projects for CRD
  • Providing a single point of contact for clients
  • Having superior client-facing skills and communication skills to deal with senior-level stakeholders/clients
  • Providing ongoing communication and evaluation of project status
  • Interpreting workflow analysis documents and converting them into specifications for CR IMS configuration
  • Providing guidance to customers around best practice implementations and efficient workflow configuration
  • Undertaking daily execution of the project plan steps
  • Ensuring clients' needs are understood and documented
  • Providing proactive leadership in clients' utilization of CRD products and services
  • Facilitating conference calls & meetings with other consultants and product experts
  • Communicating pertinent information on upgrades and major releases
  • Managing training and consulting resource requests
  • Monitoring and assisting with issue escalation processes
  • Responding to additional product requests
  • Coordinating work undertaken by CRD representatives in other locations
  • Maintaining a general awareness of industry changes/trends


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