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Client Focused Senior Implementation Manager

1 week ago

Riyad Al Khabra, Saudi Arabia Acord (association For Cooperative Operations Research And Development) Full time

Job Overview:

The Senior Implementation Manager at Charles River is responsible for managing all aspects of implementation for the Charles River IMS. This role requires a high level of expertise in project management, development, business analysis, presales, and financial systems implementation.

The ideal candidate will have experience in managing large projects or multiple smaller projects, extensive front office experience, applications experience with Charles River Trading System/Compliance Master or Equivalent, excellent market instrument knowledge - Fixed Income/derivatives etc., some technical knowledge ideally SQL, experience of doing a full life cycle implementation, experience dealing with users or clients from either a technical or business area, comfortable making presentations covering business, technical, or sales, fluency in a second European Language is highly desirable, third-level qualification ideally a Technical Bachelors Degree.

The responsibilities of the Senior Implementation Manager include:

  • Leading or co-managing implementation projects for CRD
  • Providing a single point of contact for clients
  • Having superior client-facing skills and communication skills to deal with senior-level stakeholders/clients
  • Providing ongoing communication and evaluation of project status
  • Interpreting workflow analysis documents and converting them into specifications for CR IMS configuration
  • Providing guidance to customers around best practice implementations and efficient workflow configuration
  • Undertaking daily execution of the project plan steps
  • Ensuring clients' needs are understood and documented
  • Providing proactive leadership in clients' utilization of CRD products and services
  • Facilitating conference calls & meetings with other consultants and product experts
  • Communicating pertinent information on upgrades and major releases
  • Managing training and consulting resource requests
  • Monitoring and assisting with issue escalation processes
  • Responding to additional product requests
  • Coordinating work undertaken by CRD representatives in other locations
  • Maintaining a general awareness of industry changes/trends