Financial Operations Expert

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time
Alaan - A Leader in AI-Powered Expense Management

We are a forward-thinking fintech company that simplifies finance for businesses in the Middle East, helping them save time and money. Our platform offers everything businesses need to manage and control their expenses in one place.

Since 2022, over 1000 businesses in the UAE have used Alaan to control their spending and reduce costs. Together, our customers have saved significantly using Alaan.

About the Role:
  • You will live at the intersection of operations, customer experience, and technical support as a Product Operations Specialist.
  • Help everyday users use our products to the fullest by providing support and deep technical knowledge.
  • This role is also in a prime location to create content about our products and work with our Design and Engineering teams to improve them.

Key Responsibilities:

  1. Build relationships with users by being the first point of contact for Customer interaction (WhatsApp, Email, Phone)
  2. Understand the needs of Customers and propose solutions to meet those unique business needs
  3. Proactively and diligently follow up on issues raised by Customers
  4. Thoroughly understand product and expense processes on the Customer side and make improvement suggestions
  5. Balance autonomy in solving problems with awareness of escalation necessities
  6. Work cross-functionally to improve the product/experience for the Customer
  7. Be the product expert to the Customer and the Customer expert to the product team
  8. Help Alaan continuously improve the way it serves its Customers

Requirements:

  • 3+ years experience in similar roles at prominent start-ups
  • Background in Fintech or B2B SaaS would be an added advantage
  • Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers
  • Helping others succeed and improve gives you energy
  • You are trustworthy and others perceive you as trustworthy
  • You can own a problem end-to-end, understanding it, breaking it down, and identifying logical next steps until resolution
  • Very organized and meticulous (no customer issue falls through the cracks)
  • You love working against a goal - and you will independently identify what is needed to reach the goal
  • Demonstrated ability to work solo as well as being a productive team member
  • Strong fluency in English, both written and oral
  • Candidates must be a citizen of the Kingdom of Saudi Arabia


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arthur Lawrence Full time

    Join Arthur Lawrence, a renowned management and technology consulting firm, as a Financial Operations Expert. You will play a crucial role in managing budgets and cost control for multiple large-scale construction projects.Required Skills and Qualifications:Bachelor's degree in Finance, Accounting, Economics, or a related fieldMinimum 10 years of experience...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Sarmad Full time

    Job OverviewSarmad is seeking a highly skilled Finance Manager to oversee the financial operations of our organization. As a key member of our team, you will be responsible for ensuring compliance with financial regulations and providing expert financial analysis and support.Key Responsibilities:Oversee the preparation and review of financial statements to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Job DescriptionCARE is seeking a highly skilled Logistics Financial Controller to join our team. As a key member of our organization, you will be responsible for managing the financial aspects of our logistics operations.Key ResponsibilitiesAccurate and timely preparation of financial reports and statements.Develop and implement cost-saving initiatives to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Industrial and Financial Systems Full time

    Job SummaryThe Project Controller plays a vital role in ensuring the success of designated Consulting projects and Success Engagements.This individual will work closely with project managers to develop project plans, define scope, goals, deliverables, timelines, and resource requirements.The successful candidate will possess strong analytical skills, with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia proven Full time

    About UsWe are a proven organization seeking a highly skilled and experienced financial expert to lead our finance team as a Financial Operations Director. The ideal candidate will have a strong track record of success in financial management and possess excellent leadership and communication skills.ResponsibilitiesDevelop and implement financial plans and...

  • Financial Expert

    18 hours ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Visible Stars, Inc. Full time

    Job OverviewWe are seeking a highly skilled Financial Expert to join our team at Visible Stars, Inc. This individual will be responsible for managing loan applications in the Middle East region for Islamic banks.Key Responsibilities:Providing financial expertise on ERP modulesDeveloping and implementing loan management strategies


  • Riyadh, Ar Riyāḑ, Saudi Arabia Publicis Groupe Full time

    As a Financial Operations Manager at Publicis Groupe, you will play a pivotal role in overseeing the company's financial operations and ensuring seamless cash flow management. Your expertise in managing accounts receivable and collections will be instrumental in driving business growth and minimizing overdue debts.Key ResponsibilitiesDevelop and implement...

  • Financial Expert

    3 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Efficio Limited Full time

    Role OverviewWe are seeking a highly skilled Financial Expert to join our team in Riyadh. As a key member of our finance department, you will play a crucial role in driving financial analysis and reporting, project performance monitoring, cash flow management, and tax compliance.Key Responsibilities:Collaborate with cross-functional teams on monthly,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Maveninsights Full time

    Riyadh, Saudi Arabia | Posted on an unspecified dateWe Are Seeking a Business Management Consultant to Lead Financial Planning InitiativesMaven Insights is a leading management consulting firm with extensive experience working with large organizations across various sectors. Our team of experts combine academic, industry, and consultancy experience in areas...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    Arab National Bank is seeking a highly experienced Financial Services Expert to lead the implementation of our Core Banking System. The ideal candidate will have 8-10 years of experience in Fintech, with a proven track record in developing and implementing Payment Hub strategies.Key Responsibilities:Develop and implement Payment Hub strategy and...

  • Financial Expert

    5 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Azeus Systems Limited Full time

    About the RoleAzeus Systems Limited is seeking a highly skilled and experienced Financial Expert to join our team. As an Accounting Professional, you will play a vital role in managing all accounting transactions and ensuring the accuracy of financial records.The ideal candidate will possess at least a Bachelor's Degree in Business, Finance, or Accounting...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    About CARECARE is a banking institution dedicated to delivering exceptional financial services. Our team of experts works tirelessly to ensure our clients receive the best possible outcomes.Job Description: Chief Financial Officer (CFO)The Chief Financial Officer (CFO) plays a vital role in shaping the financial direction of CARE. This senior leadership...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Assystem GmbH Full time

    Accelerating the Energy TransitionJob DescriptionWe are seeking an experienced Senior Financial Expert to join our team at Assystem GmbH. The purpose of this role is to structure funding packages to enable financing of the Saudi Nuclear Power Project (NPP). This includes supporting DNEC:Commercial aspects of the Nuclear Project.Support and securing Export...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Northern Trust Full time

    About Us:Northern Trust is proud to be a part of the global financial community, providing innovative solutions to the world's most sophisticated clients. With a rich history spanning over 130 years, we have established ourselves as a trusted partner in the financial industry.We take pride in our commitment to excellence, delivering tailored solutions that...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SingleView Full time

    SingleView offers a comprehensive online banking service that connects customers to all banks in Saudi Arabia. Our digital platform allows users to perform financial transactions through a single interface, simplifying the process and ensuring security. With our services, we aim to provide exceptional digital financial solutions that enhance business...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Industrial and Financial Systems Full time

    Job DescriptionThe Project Controller will collaborate closely with project managers to track key performance indicators, develop project plans, and ensure successful project execution. You will create detailed monthly reports, highlighting progress, and challenges faced by the project team.Your responsibility will also extend to developing and maintaining...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Bexprt Full time

    About the Role:We are seeking a highly skilled Financial Governance Expert to join our team as a Project Budget Controller. As a key member of our project management team, you will be responsible for managing the internal Profit & Loss (P&L) for projects, validating all contractors' and suppliers' invoicing, and overseeing project expenditure.In this role,...

  • Financial Expert

    3 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Efficio Limited Full time

    Eficio Limited, an award-winning management consulting firm, is seeking a Senior Financial Analyst to join their rapidly growing MENA team. As an established consultancy with over 20 years of operations across Europe, North America and the Middle East, we have expanded our presence in the region, opening our first office in 2016 and growing to 350 people...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    About CARECARE is a reputable banking institution committed to providing exceptional financial services. Our team of experts works collaboratively to deliver outstanding results for our clients.Job Summary: Chief Financial Officer (CFO)The Chief Financial Officer (CFO) is a critical leadership position responsible for driving the financial success of CARE....


  • Riyadh, Ar Riyāḑ, Saudi Arabia WSP Global Inc. Full time

    At WSP Global Inc., we are seeking a Project Financial Management Expert to join our team. As a key member of our commercial department, you will play a crucial role in ensuring the financial success of our projects.Your responsibilities will include managing all aspects of cost management across multiple projects, including cost estimation, financial...