Agency Operations Coordinator

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Edelman Full time

Edelman is a global communications agency that is reimagining the future of communication. We thrive on three promises: Boldness is possibility, Empathy is progress, and Curiosity is momentum. As a talented Agency Operations Coordinator, you will play a vital role in helping us achieve our operational excellence.

We are seeking a skilled and experienced Resource Manager to join our operations team due to company growth. Your primary responsibility will be to develop and implement best practices to fully leverage our talent, ensure client satisfaction, and maximize profitability across accounts.

You will manage and optimize the staffing of our resources, providing accurate and insightful reporting and analysis to client leaders and project teams. You will identify areas of opportunities and provide strategic guidance and thoughtful staffing suggestions to client teams. Reporting to the Head of Operations, you will work closely with client teams, business managers, and project managers to assess planning and project management needs on upcoming projects/retainers.

Responsibilities:
  • Develop a deep understanding of our resource pool, including the strengths, skills, and working styles of our talented experts.
  • Collaborate with client leads, project managers, people managers, and business managers to assess planning and project management needs on upcoming projects/retainers.
  • Identify the right staffing for projects and optimize teams in partnership with client leads and capability leaders.
  • Manage periodic updates to staff planning throughout a project and update the resourcing tool accordingly.
  • Compile reports on staff availability and billability on a regular basis.
  • Analyze project trends and forecast data to inform the headcount planning process.
  • Analyze skills gaps and identify hiring needs in partnership with portfolio leads and people managers.
  • Use resource management tools to identify potential instances of over-or-under-utilization and actively work with client leads to address and solve any issues.


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