Luxury Membership Experience Coordinator
7 days ago
Silver Sands Beach is a premier community located on the edge of the Red Sea, offering an unparalleled lifestyle for discerning individuals and families. With over six decades of experience, our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness.
The Membership Host is responsible for delivering exceptional service to current and potential members of the hotel's exclusive club or leisure facility. This role involves managing inquiries, promoting memberships, maintaining records, and providing a welcoming environment. The Membership Host serves as the primary point of contact, ensuring members' needs are met while delivering a personalized experience that enhances satisfaction and loyalty.
Key Responsibilities:
- Provide warm welcomes and positive first impressions to all members and guests.
- Gather and share information about club services, membership options, and benefits.
- Assist with membership sign-ups, renewals, and updating member records.
- Offer tours for potential members and explain the benefits of joining the club.
- Support members with reservations, event bookings, and other requests.
- Promote new offers, events, and activities in collaboration with marketing and events teams.
- Resolve member concerns or complaints promptly and courteously.
- Maintain the cleanliness and organization of member reception areas and lounges.
- Stay informed about all club services, events, and promotions to provide accurate and up-to-date information.
- Collect and share member feedback with management to continuously improve services.
Requirements and Qualifications:
- Saudi National citizenship.
- Experience in customer service or hospitality, preferably in a luxury hotel, club, or spa setting.
- Excellent communication and interpersonal skills.
- Fluent in both Arabic and English languages.
- Proficiency in CRM or membership software is an advantage.
- Professional demeanor with discretion to handle sensitive situations.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and multitask effectively.
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