Strategic Workforce Analyst
1 week ago
Amazon's customer service network relies heavily on accurate forecasts to ensure efficient support to customers worldwide. As a Forecast Analyst in the Worldwide Capacity Planning organization, you will be responsible for modeling forecasting problems, discovering insights, and identifying opportunities through advanced statistical analysis and data visualization.
The WWCP team owns the end-to-end workforce planning and execution of Amazon's customer service network. Our forecasting, labor planning, scheduling, and real-time management solutions are responsible for the millions of daily decisions needed to provide efficient support to our customers worldwide. We are looking for an experienced professional with excellent analytical skills and business acumen to join our Forecasting team.
In this role, you will collaborate effectively with internal stakeholders and cross-functional teams to analyze forecast variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner.
This is a high-visibility role with heavy interaction with senior leadership. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role.
PREFERRED QUALIFICATIONS- MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 5+ years of related work experience
- Experience in forecasting, time-series, and multivariate regression
- Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
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