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Technical Onboarding Expert

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full time

What You'll Do

  1. Utilize your technical expertise to create scalable and robust solutions for client integrations, adhering to best practices.
  2. Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of client integrations.
  3. Serve as the trusted advisor and lead point of contact for customers throughout the implementation phase, tracking progress and ensuring successful and timely launches.
  4. Establish and maintain communication with all levels of technical stakeholders, from project managers to senior leadership, during the implementation period.
  5. Support ongoing testing efforts by troubleshooting and providing technical insights.
  6. Work cross-functionally to improve the customer onboarding experience, collecting and translating customer feedback into meaningful product insights for our Product and Engineering teams.
  7. Ensure a streamlined handoff to the Customer Success team upon completion of the implementation phase.