Acute Care Product Consultant

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Werfenlife SA. Full time
Job Description

The Acute Care Product Consultant will be responsible for providing expert technical guidance and support to our partners and distributors in the EEMEA region.

This role requires a strong understanding of Acute Care solutions, excellent communication skills, and the ability to work effectively with various stakeholders.

Key Responsibilities
  • Technical Support: Provide advanced technical support to our partners and distributors via phone, email, or on-site visits.
  • Training and Development: Deliver comprehensive training programs to EEMEA partners and other stakeholders on Acute Care solutions.
  • Implementation Support: Offer on-site application support to our partners for the initial installation of our solutions in their countries.
  • Collaboration and Coordination: Collaborate with distributors to ensure seamless customer support. Organize regular visits to selected countries to provide technical support to our partners.
  • Improvement and Development: Support distributors and affiliates in enhancing their local application capabilities through a consultative approach.
  • Corporate Initiatives: Implement Corporate support initiatives within the EEMEA region.
  • Issue Resolution: Serve as the primary point of contact for resolving quality and performance issues, addressing customer complaints, and escalating concerns to the SBU when necessary.
  • Strategic Collaboration: Work closely with internal teams to drive EEMEA's commercial strategy and support the implementation of IT solutions.
  • Knowledge Sharing: Ensure that all stakeholders have access to the latest technical product information updates.
  • Resource Management: Regularly update internal communication channels with relevant documentation, including operator manuals and product information.
  • Communication and Alignment: Host support meetings and conference calls with our partners and affiliates to discuss key application strategies and actions.
  • Internal Communication: Maintain open lines of communication with the EEMEA internal team and management regarding key support projects, actions, and initiatives.
  • Staying Current: Attend international meetings to stay informed about the latest technical developments, best practices, and corporate projects.
  • Tender Support: Assist our partners, particularly those from non-zero distance countries, in preparing tender technical specifications and other pre-sales activities.
  • Solution Evaluation: Help distributors evaluate our solutions for commercial prospects.
  • Marketing Plan Execution: Contribute to the successful implementation of the marketing plan for assigned business line products in the EEMEA area.
  • Event Planning: Support the organization of educational events aligned with the marketing plan.
  • Product Advice: Provide recommendations to channel managers and KAMs on the most suitable product solutions for commercial opportunities.
  • Tender Profit Analysis: Assist in analyzing the profitability of tenders.


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