Acute Care Product Consultant
5 days ago
The Acute Care Product Consultant will be responsible for providing expert technical guidance and support to our partners and distributors in the EEMEA region.
This role requires a strong understanding of Acute Care solutions, excellent communication skills, and the ability to work effectively with various stakeholders.
Key Responsibilities- Technical Support: Provide advanced technical support to our partners and distributors via phone, email, or on-site visits.
- Training and Development: Deliver comprehensive training programs to EEMEA partners and other stakeholders on Acute Care solutions.
- Implementation Support: Offer on-site application support to our partners for the initial installation of our solutions in their countries.
- Collaboration and Coordination: Collaborate with distributors to ensure seamless customer support. Organize regular visits to selected countries to provide technical support to our partners.
- Improvement and Development: Support distributors and affiliates in enhancing their local application capabilities through a consultative approach.
- Corporate Initiatives: Implement Corporate support initiatives within the EEMEA region.
- Issue Resolution: Serve as the primary point of contact for resolving quality and performance issues, addressing customer complaints, and escalating concerns to the SBU when necessary.
- Strategic Collaboration: Work closely with internal teams to drive EEMEA's commercial strategy and support the implementation of IT solutions.
- Knowledge Sharing: Ensure that all stakeholders have access to the latest technical product information updates.
- Resource Management: Regularly update internal communication channels with relevant documentation, including operator manuals and product information.
- Communication and Alignment: Host support meetings and conference calls with our partners and affiliates to discuss key application strategies and actions.
- Internal Communication: Maintain open lines of communication with the EEMEA internal team and management regarding key support projects, actions, and initiatives.
- Staying Current: Attend international meetings to stay informed about the latest technical developments, best practices, and corporate projects.
- Tender Support: Assist our partners, particularly those from non-zero distance countries, in preparing tender technical specifications and other pre-sales activities.
- Solution Evaluation: Help distributors evaluate our solutions for commercial prospects.
- Marketing Plan Execution: Contribute to the successful implementation of the marketing plan for assigned business line products in the EEMEA area.
- Event Planning: Support the organization of educational events aligned with the marketing plan.
- Product Advice: Provide recommendations to channel managers and KAMs on the most suitable product solutions for commercial opportunities.
- Tender Profit Analysis: Assist in analyzing the profitability of tenders.
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