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Experience Enhancement Expert

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Emkanfinance Full time

**Job Description:**

We are seeking a highly motivated Customer Experience Specialist to join our team at Emkanfinance. As a key member of our organization, you will play a crucial role in delivering exceptional customer experiences across various channels and platforms.

Your responsibilities will include conducting market research to identify consumer needs, analyzing customer feedback to inform business decisions, and designing initiatives to improve overall customer experience and drive revenue growth.

Key Responsibilities:
  1. Market Research: Conduct thorough research to understand consumer needs and preferences.
  2. Customer Feedback Analysis: Analyze customer feedback to identify areas for improvement.
  3. Initiative Planning: Design and plan initiatives to improve customer experience and drive revenue growth.
  4. Collaboration: Work closely with the marketing team to review materials and ensure effective communication of product features and benefits.
Requirements:
  • Minimum 0-3 years of experience in the financial sector.
  • Strong analytical skills and ability to work independently.
  • Excellent communication and collaboration skills.
  • Ability to think strategically and make informed decisions.