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Business Technology Solutions Leader

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Emdad Al Khebrat Full time

Elevate your career as an IT Operations Manager at Emdad Al Khebrat

Our company is seeking a highly skilled professional to oversee the daily operations of the IT department, ensuring the optimal performance of our technology systems, networks, and applications.

This role offers a unique opportunity to work with a dynamic team, leverage your technical expertise, and drive business growth.

Key responsibilities include:

  1. Managing IT infrastructure, including servers, networks, storage systems, and data centers
  2. Monitoring and maintaining system performance, conducting routine maintenance, and troubleshooting issues
  3. Implementing and managing IT service management processes, such as incident management, problem management, and change management, aligned with Service Level Agreements (SLAs)
  4. Leading and managing the IT operations team, including hiring, training, mentoring, and evaluating team members' performance
  5. Developing and implementing disaster recovery and business continuity plans to minimize downtime and data loss
  6. Ensuring security compliance by implementing appropriate policies and procedures, staying up-to-date with the latest cybersecurity threats
  7. Managing relationships with external vendors, service providers, and consultants to ensure timely delivery of services and solutions
  8. Planning and managing the IT operations budget, optimizing costs, and aligning expenditures with organizational objectives
  9. Overseeing IT-related projects, including system upgrades, installations, and implementations, ensuring projects are completed on time and within budget
  10. Regularly reporting on IT operations performance, highlighting areas for improvement, and ensuring key metrics are met
  11. Collaborating with other departments to understand their IT needs and provide support for organizational goals and initiatives