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Front Office Team Lead

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time
Front Office Team Lead Opportunity

We are seeking a seasoned Front Office Team Lead to join our team at Sofitel Mumbai BKC. As a key member of the Front Office department, this role will be responsible for leading a team of reservation agents, driving revenue growth, and ensuring exceptional guest experiences.

About the Position:

  • Lead a team of reservation agents to achieve sales targets and provide outstanding customer service.
  • Develop and implement strategies to increase room occupancy rates and improve revenue per available room (RevPAR).
  • Collaborate with other departments to ensure seamless communication and execution of guest requests.
  • Maintain accurate records of reservations, cancellations, and modifications, ensuring data integrity and compliance with company policies.
  • Contribute to the development and implementation of marketing campaigns targeting high-value customers.

Key Qualifications:

  • Bachelor's degree in Hospitality Management or a related field.
  • Minimum 3 years of experience in reservations or front office management, preferably in a luxury hotel setting.
  • Exceptional leadership, communication, and problem-solving skills.
  • Ability to work effectively in a dynamic environment, balancing multiple priorities and deadlines.
  • Proficiency in Microsoft Office and hospitality software systems.