Financial Operations Specialist
5 days ago
About the Role:
We are seeking an experienced Financial Operations Specialist to join our Finance team in Riyadh, Saudi Arabia.
This role is responsible for managing customer accounts receivables, coordinating with customers on open account balances to obtain prompt payment, improve cash flow, and ensure customer satisfaction.
- Managing credit management, collection, and dispute management processes with BPO and retained organizations.
- Resolving and supporting the resolution of complicated collection cases.
- Performing root cause analysis and corrective actions from an end-to-end perspective for disputes.
- Depending on local requirements, physically conducting the first collection contact.
- Transactional tasks for accounts retained in financial responsibility.
- Dispute management routing for agreed retained accounts.
- Recording invoice disputes into a collection and dispute management solution as they arise.
- Initiating and following the dispute management workflow by dispatching recorded disputes to relevant business responsible people in the organization for resolution.
- Applying collection strategy for agreed retained accounts.
- Conducting structured collection calls towards customers.
- Requesting promises to pay from customers as part of collection contacts and recording given promises.
- Coordinating with CS&A and inbound teams for customer portfolios to ensure queries and disputes are handled and resolved.
Requirements:
- Bachelor's degree in Accounting.
- 2-4 years of experience in the collection field.
- Native Arabic speaker with excellent communication skills in English (both written and verbal).
- Excellent communication, negotiation, and customer handling skills.
- Experience with SAP.
- Proficiency in Microsoft Office, particularly Excel.
- Strong problem-solving and analytical skills.
- Strong interpersonal skills for handling sensitive customer interactions.
- High attention to detail and ability to work under pressure to meet deadlines.
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