Customer Experience Associate
19 hours ago
About Us
Tamara is a leading fintech platform in the Saudi Arabian and GCC markets, dedicated to delivering exceptional customer experiences. Our mission is to empower individuals to achieve their dreams by creating a user-centric financial super-app.
We partner with global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra, and Farfetch to provide innovative services to millions of users across KSA, UAE, and Kuwait.
As Saudi's first fintech unicorn, Tamara operates from Riyadh, Saudi Arabia, with regional and global support offices. We're backed by esteemed investors like Sanabil Investments, SNB Capital, and Checkout.com.
Your Role
We're seeking an exceptional Customer Support Associate for our Customer Experience team. This critical role involves providing timely and accurate information to customers through various channels, ensuring seamless interactions and resolving issues efficiently.
You will be responsible for leveraging your strong communication skills (written & verbal) to deliver top-notch customer service, addressing queries and concerns related to Tamara's services. Your expertise will help us revolutionize the way millions of users shop, pay, and bank.
Drawing on your proficiency in managing daily customer interactions, you will be accountable for delivering exceptional results, even in fast-paced environments. With a proven track record of solving complex issues quickly and effectively, you will be a valuable asset to our team.
Key Responsibilities:
- Respond to inbound calls, emails, and live chats in an efficient manner.
- IDentify customer questions, concerns, and needs.
- Provide accurate answers and solutions to customer queries.
- Review customer accounts and transactions while resolving issues.
- Offer detailed explanations of services.
- Meet support metrics while delivering excellent customer service.
Your Expertise
- University graduates preferred.
- Previous customer service experience is highly valued.
- Native Arabic speakers are encouraged to apply.
- Fluency in English language (B1 profile).
- Proficiency in computer software and internet applications.
- Excellent written and verbal communication skills.
- Able to handle customer issues effectively.
- Able to solve problems promptly.
- Flexible working hours/days.
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