Customer Experience Coordinator

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

Drive Customer Satisfaction Through Effective Order Management

As a Digital Operations Associate at Chalhoub Group, you will be responsible for ensuring that customers have a seamless and enjoyable experience throughout the order journey. You will work closely with the Omni-Channel Operations Lead to identify and resolve any issues that may arise, maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Monitor and resolve any issues faced throughout the order journey, maintaining high levels of customer satisfaction.
  • Support the Omni-Channel Operations Lead in ensuring smooth customer journeys across all channels.
  • Aid in communicating changes in processes to service providers and third parties to minimize disruptions.

Skills and Qualifications:

  • Bachelor's degree or equivalent.
  • 1-3 years of experience in e-commerce, preferably in the retail field.
  • Excellent communication skills.

Our Benefits:

At Chalhoub Group, we offer a competitive benefits package, including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. Join our team today and contribute to delivering exceptional customer experiences.



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