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Transportation Operations Manager
1 week ago
The Transportation Operations Manager will oversee the effective operation of bus systems to meet project requirements. They will ensure that operational experts are available on a call-out basis to address incidents and provide optimum services to commuters safely.
Key Responsibilities:
- Oversee start of operations through all phases of bus and ITS contractors' activities to verify contractual requirements are fully met.
- Be responsible for day-to-day delivery of passenger services in accordance with KPI Regime and best market practices, prioritizing safety and excellence.
- Manage the start of operations, including stations and depots, ensuring compliance with agreed SOPs.
- Lead operations on a 24/7 basis to resolve incidents, accidents, and emergencies that may occur on the bus project.
- Develop and lead the development of operations and maintenance manuals.
- Review and manage PTC monthly and annual performance reports.
- Review and manage PMS monthly and annual performance reports.
- Supervise the Operations Control Centre (bus operations) and coordinate special situations like crisis coordination and disaster recovery.
- Produce reports for the PMS team to present to the client on punctuality, kilometers, and required KPI reports.
- Compare operational data from ITS systems and inspections status prior to preparing reports for the client.
- Play an integral role in developing base optimization and future expansion plans, including routes, fleet allocation, and depot strategies.
- Crisis management procedures.
- Support and report to the Senior Manager – Bus Services Delivery.
- Promptly attend incidents, provide advice, and support to the client's senior management until the situation is brought under control.
- Maintain incident reports and investigate as required.
- Cordinate mitigations with specialists and third parties, following up to prevent future incidents.
- Coordinate with the Journey Planner expert to ensure a smooth experience for commuters.
- Monitor operations contractor effectiveness in inventory management, supply ordering, maintenance, and replacement of operational equipment, optimizing processes, and liaison with external stakeholders.
