Industrial Service Operations Manager

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia RecruitMe Plus Full time
Job Title:

Industrial Service Operations Manager

About RecruitMe Plus:

We are seeking an experienced Industrial Service Operations Manager to oversee all service operations for industrial equipments, power tools, and garage equipment in Jeddah, KSA.

Salary Estimate:

$8,000 - $12,000 per month

Job Description:

Company Overview:

Our client is a leading distributor of high-quality industrial equipment across Saudi Arabia. They partner with multinational brands and require a skilled Service Manager to lead their technical team.

Key Responsibilities:

  • Team Leadership & Development: Manage a team of technicians, service coordinators, field engineers, and customer service representatives, ensuring they receive necessary training and support.
  • Service Operations Management: Oversee daily service operations, focusing on efficient workflows, timely service calls, and high-quality repair and maintenance standards.
  • Customer Satisfaction: Implement best practices in service delivery and address escalated customer issues promptly to maintain high satisfaction levels.
  • Technical Expertise: Leverage engineering knowledge to provide guidance on complex repairs, troubleshoot technical issues, and suggest solutions enhancing service efficiency.
  • Performance Monitoring: Track and report key performance indicators (KPIs) related to service quality, response times, and customer feedback.
  • Process Improvement: Identify areas for improvement in service processes and implement changes to boost efficiency and reduce operational costs.
  • Inventory & Resource Management: Manage spare parts inventory and resources, coordinating with suppliers to ensure timely availability.
  • Optimize service processes and workflows to improve efficiency and reduce costs while maintaining customer satisfaction.
  • Manage vendor relationships to integrate warranty claims, technical updates, and service capability enhancements.
  • Develop reporting systems to track KPIs, identify trends, and inform strategic decisions.
  • Ensure compliance with health, safety, and environmental regulations, implementing policies to protect the team and customers.

Qualifications:

  • Education: Bachelor's degree in Engineering (Mechanical, Electrical, or related field).
  • Experience: Proven experience as a Service Manager or similar role within the industrial equipment, power tools, or related sector.
  • Experience: Working in a high-volume service environment.
  • Bilingual Arabic and English: A must-have skill for effective communication.
  • Residency and Transferable Iqama: Current resident of KSA with a transferable Iqama and strong knowledge of the Saudi market.
  • Skills:
    • Strong leadership and team management abilities.
    • Excellent problem-solving skills and customer-focused mindset.
    • Proficient in service operations and technical troubleshooting.
    • Familiarity with inventory and resource management.


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