Customer Service Ambassador
2 weeks ago
This role involves providing exceptional customer service and support to clients globally. As a Customer Care Concierge, you will be the face and voice of the company, delivering premium service that reflects the brand's core values.
The ideal candidate will possess strong communication skills, previous experience in a customer-facing role, and the ability to remain calm under pressure while resolving issues.
Key Responsibilities:
- Serve as an ambassador for the company, providing high-quality service that reflects the premium brand and service proposition.
- Handle a wide range of customer and chauffeur queries using in-depth knowledge of policies and procedures.
- Utilize multiple communication channels (phone, email, and live chat) to resolve queries while maintaining a consistent and professional brand tone and voice.
About You:
- Strong communication skills with the ability to maintain a professional, friendly tone across all communication platforms.
- Previous experience in a customer service role, preferably within a luxury, hospitality, or premium service industry.
- Excellent problem-solving skills and the ability to remain calm under pressure while resolving customer issues.
- A natural relationship builder who can deescalate difficult situations and build trust with customers.
- Highly organized, with strong multitasking abilities and attention to detail.
- Ability to work efficiently within a team environment while also managing individual tasks and side projects.
- A proactive attitude, always looking for ways to improve processes and customer outcomes.
- Flexibility to adapt to new tasks and changing priorities in a dynamic environment.
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