Logistics Client Success Expert
7 days ago
We are seeking an experienced Senior Customer Success Executive to join our team at Nowlun. As a key member of our logistics team, you will be responsible for identifying and pursuing new business opportunities within existing client accounts, ensuring smooth onboarding of new businesses, managing and nurturing relationships with key accounts, and collaborating with cross-functional teams to deliver exceptional service to our clients.
The ideal candidate will have 5+ years of experience in account engagement or operations within logistics, a strong understanding of ocean freight processes and pricing structures, excellent communication and interpersonal skills, and the ability to analyze data and provide actionable insights to clients. A goal-oriented mindset with a track record of meeting or exceeding sales targets is also essential.
Key Responsibilities:- New Business Growth: Drive revenue growth by identifying and pursuing new business opportunities within existing client accounts.
- Operational Excellence: Ensure seamless onboarding of new businesses into Nowlun's operation team.
- Client Satisfaction: Manage and nurture relationships with key accounts to ensure high levels of client satisfaction and retention.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure effective service delivery and address client needs.
- Strategic Insights: Utilize data analytics to provide strategic insights and recommendations to clients.
- Account Performance Optimization: Conduct regular account reviews to assess performance, identify areas for improvement, and discuss future goals with clients.
- 5+ years of experience in account engagement or operations within logistics.
- Strong understanding of ocean freight processes and pricing structures.
- Excellent communication and interpersonal skills.
- Ability to analyze data and provide actionable insights to clients.
- Goal-oriented mindset with a track record of meeting or exceeding sales targets.
- Collaborate with a talented team of professionals who share your passion for innovation and excellence.
- Quarterly bonus scheme.
- Company stock options.
- Private health insurance.
- Opportunities to learn, grow, and expand your skills every day.
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