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Global Escalation Resolution Lead

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The Escalation Management and Prevention (EMP) team at Amazon operates as the centralized point for all internally-driven abuse-related issues. We conduct thorough investigations, identify root causes of escalations, and drive initiatives across global program teams to prevent recurring issues. By leveraging front-line insights from Selling Partner escalations, we contribute unique perspectives to programs within the Selling Partner Services (SPS) organization.

Job Requirements:
  • Bachelor's degree or equivalent
  • 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
  • Experience handling confidential information