System Health Specialist
5 days ago
We are seeking a highly skilled Business Support Engineer to join our KSA team.
In this role, you will be responsible for ensuring the overall health and stability of multiple applications and systems.
Responsibilities include:
- Monitoring system components for potential errors and failures
- Providing technical support to Customer Support agents
- Troubleshooting issues and resolving problems or identifying root causes
- Creating and maintaining a knowledge base of issues and incidents
As a Business Support Engineer, you will work closely with the operations team to prioritize and handle issues within specified SLA response times.
For this role, we require a minimum of 6-8 years of experience in a technical support and administration role, preferably with blue chip companies in industries such as insurance, banking, management, or technical consulting.
Key Requirements:Good command of Microsoft SQL Server, SQL Management Studio, and T-SQL
Familiarity with tools used for troubleshooting and testing such as Postman, SOAP UI, Telnet, Notepad++, and other similar tools
Very good knowledge of Windows Server OS and tools used for administration within the operating system, such as MMC, IIS, CMD, Regedit, Event Viewer, and other similar tools
Basic knowledge of REST APIs and HTTP/HTTPS protocols
Strong problem-solving skills, troubleshooting, and data analysis
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