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We are seeking a highly experienced Front of House Lead to manage the front desk and reception areas of our Maison. The ideal candidate will have 5+ years of experience in hospitality management, particularly in upscale hotels, resorts, or similar establishments.
Key Responsibilities:- Managing and supervising front desk staff, including recruitment, training, and performance evaluation.
- Coordinating with various departments, such as food and beverage, and retail sales to ensure seamless operations.
- Developing and implementing policies, procedures, and standards to enhance guest satisfaction, streamline operations, and maintain compliance with industry regulations.
The successful candidate will possess strong leadership and organizational skills, excellent communication skills, and a passion for delivering outstanding customer service.