Front of House Supervisor

2 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Kitopi Full time

What You'll Do

  • Prepare the staff schedule to ensure that the store will be met through appropriate planning and organization of staff.
  • Assume Assistant store manager responsibilities during his/her absence.
  • Perform opening, mid and closing shift duties.
  • Fill all paper works of the store (evaluation of employees, store, scheduling, and product ordering).
  • Daily check up on the smooth performance of all store machinery and equipment.
  • Ensures the proper practices are being adopted in the store from Food safety, food & equipment sanitation, and personal hygiene in all store internal and external areas.
  • Inventory management, cost control and maximization of the store's sales and profits.
  • Observes compliance with the company's policies and procedures.
  • Follows up on pending delivery orders and ensures prompt delivery.
  • Supervises the closing and opening of the cashier bank.
  • Coaching and training of staff, in order to improve performance and to achieve the department's objectives and targets.
  • Discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations.
  • Participate in on-going education for team members including creating training programs.
  • Rotation schedule of new employees and trainees.
  • Assigns tasks and responsibilities to subordinates and validate their job descriptions.
  • Reports customer needs and handles complaints.
  • Provide exceptional guest service, thereby setting the standard for all employees.
  • Ensures store security from internal and external theft.
  • Performs other duties pertinent to this job as assigned.

Who We Look For

  • BA degree in Business Administration, or a Technical degree in Hotel Management.
  • Minimum 3 years of experience in similar positions in a high-volume, fast-paced restaurant.
  • Experience of managing a high number of dedicated and energetic individuals.
  • Fluent in English, Arabic is a plus.
  • Excellent communications skills.
  • Computer Knowledge.
  • Outstanding customer service skills.
  • System oriented.
  • Detail Oriented.
  • Positive and energy level.
  • Highly cooperative team spirit.
  • Problem-solving skills.
  • Ability to work in a high stress, faced-paced environment.
  • Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels).
  • High personal integrity, professionalism and maturity.
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