Digital Banking Operations Leader
2 days ago
Salt is a fast-growing digital bank that aims to revolutionize the way people manage their finances. With a strong focus on innovation and customer satisfaction, we are seeking an experienced Candidate to lead our operational landscape.
Job Description
We are looking for a seasoned professional to oversee our full operational scope, ensuring efficiency, scalability, and regulatory adherence. The successful candidate will have a strong track record in banking operations, process optimisation, and regulatory compliance. As part of our leadership team, you will drive strategic initiatives across back-end operations, customer support, procurement, and risk compliance.
Responsibilities
- Develop Operational Strategies: Create and implement operational plans to support business growth and enhance customer satisfaction.
- Drive Automation and Process Improvements: Implement automation and process enhancements to reduce manual dependencies and operational inefficiencies.
- Oversee Customer Support Operations: Manage customer support teams to optimise resolution rates and workforce management.
- Ensure Compliance and Security: Ensure secure and seamless account and payment operations, adhering to regulatory and compliance standards.
- Manage Procurement Processes: Lead procurement processes, vendor relationships, and contractual efficiency.
- Embed Best Practices: Implement operational excellence initiatives, embedding best practices in process efficiency and risk mitigation.
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