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Customer Innovation Process Lead

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

We're looking for a skilled Customer Service Manager to join our team at Keeta, an innovative food delivery platform. As a dynamic and forward-thinking company, we leverage cutting-edge technology to provide fast, reliable, and seamless food delivery experiences.

As a key member of our customer service team, you'll be responsible for designing and implementing process innovations that enhance the user experience on all sides - user, merchant, and rider. You'll work closely with our cross-functional teams to develop service rules, design end-to-end service journeys, and analyze data to drive business improvement.

To succeed in this role, you'll need strong analytical skills, problem-solving abilities, and excellent communication and collaboration skills. Experience in the takeaway industry and Middle Eastern market is a plus, as well as proficiency in Mandarin, English, and Arabic.

At Keeta, we value innovation, teamwork, and customer-centricity. If you're passionate about revolutionizing customer service and have a knack for designing seamless service journeys, we'd love to hear from you.