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IT Process Transformation Lead

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

About Us:

ServiceNow is a global company with a mission to make the world work better for everyone. Our intelligent cloud-based platform connects people, systems, and processes to help organizations work smarter and faster.

We have over 8,100 customers worldwide, including 85% of the Fortune 500. Our journey started in San Diego, California in 2004, and since then, we have been innovating and transforming how we work with AI-enhanced technology.

Job Summary:

We are looking for a seasoned Principal Workflow Architect to join our Customer Outcomes team. As a member of this team, you will work closely with our customers to help them achieve their business outcomes by providing prescriptive guidance and delivering ServiceNow solutions that meet their needs.

Key Responsibilities:

  • Collaborate with customers to assess current processes and design future-state processes.
  • Deliver ServiceNow solutions that meet the needs of our customers and align with their business goals.
  • Provide thought leadership and guidance to customers on how to leverage the ServiceNow Platform to improve their business processes.
  • Guide customers in completing required documentation and provide feedback to product development.
  • Lead all technical aspects of project delivery and solution delivery.
  • Mentor field resources in implementation methodology, configuration and best practices.
  • Customer facing role with some travel across the Middle East region.

Requirements:

  • 5+ years of experience in a professional services organization; or equivalent education/experience.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • IT domain expertise related to ServiceNow product.
  • Success driving complex issues through analysis and resolution.
  • Experience working collaboratively.
  • ServiceNow certifications in aligned area.
  • Excellent communication and presentation skills.
  • Excellent interpersonal skills, customer-centric attitude and experience working with diverse team.