Commercial Store Lead
5 days ago
About the Role at Gulf Marketing Group (GMG Group)
We are looking for a sales store team leader who can drive store operations and achieve financial objectives.
Key Responsibilities:
- Communicate store targets to the team and drive sales to achieve financial objectives.
- Maintain loss prevention standards and ensure compliance with cash handling, fraud, and theft of products.
- Oversee point of sales activities including sales transactions, customer orders, payments, inventory updates, service, returns, refunds, and consumer data for feedback.
- Manage cash transaction entry and management (petty cash, POS cash elements, change floats).
- Audit store administration, resolve issues, and assist with annual stock counts and spot checks.
- Handle customer complaints and take corrective action; respond to feedback in a timely and professional manner.
- Evaluate brand sales performance, research market trends, and identify business factors to propose action plans.
- Analyze sales reports to maximize stock potential; report on new and core collections' performance.
- Maintain window and in-store displays to a high standard in line with merchandising guidelines.
- Oversee inventory management in the store (stock availability, order management, back store management, stock movement within store).
- Ensure accurate stock merchandise and management within the store.
- Coordinate with facilities on repairs or replacements of furniture or equipment; support maintenance standards/programs to optimize asset life.
- Maintain staffing levels for exceptional customer service; prepare schedules and ensure adequate shift coverage.
- Take into account seasonal peaks and important promotional events when preparing forecasts and staff rosters.
- Train the team in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies.
Requirements:
- English and Arabic fluency.
- Industry expertise.
- Product/Category knowledge.
- Customer orientation.
- MS Office and Tools proficiency.
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