Process Improvement Officer

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Amazon Full time
Job Description

We are seeking a highly skilled Process Improvement Officer to join our team in the Fulfillment Center. The successful candidate will be responsible for improving processes and procedures to enhance the New Hire learning experience.

Main Responsibilities:
  1. Analyze data on a daily basis to identify areas for improvement and implement changes to enhance the New Hire learning experience.
  2. Work closely with Instructors and Peer Trainers to develop and deliver high-quality training programs that meet the standard and provide a positive learning experience for employees.
  3. Maintain accurate and up-to-date training records, providing valuable insights into employee development and performance, as well as providing feedback to Instructors and Peer Trainers on their delivery and NH groups' performance.
  4. Collaborate with operations to organize cross-training for the operations team, supporting peak skill requirements and business needs, as well as ensuring all tests and audits are completed, and responses are tracked to measure employee understanding and proficiency.
  5. Attend meetings as required, providing information and insights to support business decisions and drive success, as well as working in partnership with agency managers to improve new hire performance.
BASIC QUALIFICATIONS

- High school or equivalent qualification
- Ability to work a flexible schedule, including weekends, nights, and/or holidays
- Physical ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Commitment to working 40 hours/week, with overtime as required

PREFERRED QUALIFICATIONS

- 1+ years of experience using Microsoft Office products and applications

Amazon is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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