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Continuous Improvement Process Engineer

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Amazon Full time
Job Description

The Amazon Customer Excellence System Team (ACES) is seeking a skilled Continuous Improvement Process Leader to optimize delivery station operations. As a key member of the ACES team, you will contribute to improving efficiency and customer satisfaction by analyzing processes and implementing effective solutions.

Key responsibilities include:

  • SUPPORTING OTR TECHNOLOGY LAUNCHES FOR DELIVERY STATIONS, SERVICE PARTNERS AND DELIVERY PARTNERS
  • MAINTAINING SOP, START AND STANDARD PROCESSES MATERIALS UPDATED ACCORDING TO CURRENT STANDARDS
  • ANALYZING MAIN METRICS ON A WEEKLY BASIS TO DEVELOP IMPROVEMENT PROJECTS TO MAINTAIN AND ACHIEVE BUSINESS GOALS
  • LEADING WEEKLY AUDITS TO VERIFY ACCURACY OF CURRENT PROCESSES BY OPS TEAM, INCLUDING PROCESSES ESTABLISHED BY SUPPORT AREAS
  • SUPPORTING OPS TEAM ON WEEKLY ANALYSIS ORIENTED TO DETECT DEVATION TO THE STANDARD PROCESSES
  • OFFERING ACES PERSPECTIVE TO OPTIMIZE PACKAGES FLOW AND REDUCE WASTING TIME, IMPROVING WORKFLOW