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Payment Operations Specialist

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Hire Fellows Full time

About the Company:

Hire Fellows is a tech company that simplifies payments for Saudi Businesses through tailored solutions like automating invoices, managing recurring payments, and sending automated reminders. They care deeply about the quality of their work and aim to allow businesses to focus on growth instead of chasing payments.

Main Responsibilities:

  • Designing and implementing a seamless customer onboarding process for both inbound and outbound clients to enhance experience.
  • Setting up and managing lead generation systems (like Pipedrive) to ensure a steady pipeline of opportunities.
  • Overseeing payment operations and settlement, ensuring efficiency, accuracy, and compliance.
  • Managing commercial partnerships, including payment gateways, to optimize efficiency and performance.
  • Refining sales materials for the inbound sales processes.
  • Supporting with our pricing strategy to simplify customer decision-making and improve conversion.
  • Supporting with the design and implementation for the billing processes, for smoother operations post sale.
  • Supporting with the design and implementation for customer success process to ensure the best possible customer experience post sale.

Requirements:

  • Experience designing seamless onboarding for inbound and outbound clients.
  • Experience overseeing payment operations, settlements, and compliance.
  • Ability to manage and optimize partnerships, including payment gateways.
  • Experience in developing pricing strategies to improve conversions.
  • Expertise in customer success strategies.
  • Good communication skills.
  • Team player.