Shift Lead
3 days ago
Role Overview:
The Customer Service Shift Leader plays a crucial role in ensuring the delivery of exceptional customer service at Keeta.
Responsibilities:
- Oversight of customer service agents during rotating shifts.
- Provision of business guidance and standard processes to agents.
- Point of contact for urgent cases.
- Identification of operational or process issues with agents.
Qualifications:
- A minimum of 3 years of experience in customer service within the relevant industry.
- Excellent problem analysis and problem-solving skills, including crisis response and handling.
- Strong teamwork spirit, excellent team building and management skills.
- Good work foresight, excellent service insight, and professional dedication.
About Keeta:
Keeta is committed to creating a positive work environment that values employee growth and development.
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