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Luxury Service Ambassador

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Kimpton Full time
Job Description

We are seeking a highly skilled and experienced Luxury Service Ambassador to join our team at Kimpton. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Your primary responsibilities will include:

  • Greeting guests upon arrival and extending a warm welcome
  • Assisting guests with inquiries, reservations, and special requests, such as restaurant bookings and transportation
  • Providing information on local attractions, dining options, shopping, and entertainment
  • Coordinating transportation services for guests
  • Responding to guest inquiries and complaints in a timely and professional manner
  • Providing assistance with personal services such as mail delivery and dry cleaning referrals

You will also be responsible for maintaining accurate records of guest interactions and preparing reports on concierge activities and guest satisfaction.