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Director of Technical Services
1 week ago
We are looking for a talented Director of Technical Services to join our team and lead our IT operations.
About the Role:
- Lead and mentor a team of 10+ IT professionals across helpdesk, infrastructure, and security functions.
- Ensure alignment with HungerStation's objectives and foster a culture of continuous improvement.
- Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations.
- Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
- Implement and manage IT security policies, access control, and compliance with industry standards.
- Collaborate with the security team to ensure system protection and incident response.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred).
- 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
- Proven expertise in managing IT operations across multiple locations and departments.
- Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
- Experience with call center solutions and cloud-based infrastructure is a plus.
