Service Delivery Excellence Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full time

Total-TECH Co. is seeking a skilled Service Delivery Excellence Manager to lead transformation initiatives and drive operational efficiency.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in implementing ITIL processes and frameworks.

  1. Lead and manage transformation initiatives aimed at integrating operational activities with strategic objectives.
  2. Develop and implement managed services frameworks based on ITIL best practices.
  3. Define and monitor quality metrics to ensure services meet industry standards and customer expectations.
  4. Collaborate with cross-functional teams to identify areas for improvement.

Requirements:

  • Bachelor's degree in Information Technology or Business Management.
  • Minimum of 12+ years of experience in IT service management or quality management roles.
  • Certifications such as ITIL, Six Sigma, or PMP.
  • Proven experience in implementing ITIL processes and frameworks.


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