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Store Operations Manager

2 months ago

Jeddah, Makkah Province, Saudi Arabia Gulf Marketing Group (GMG Group) Full time
{"title": "Store Manager", "description": "About GMG

Gulf Marketing Group (GMG Group) is a leading global well-being company with a portfolio of international and home-grown brands across sport, food, and health sectors.

Our vision is to inspire people to win in ways that make the world better. We achieve this by investing in four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods.

As a Store Manager at GMG, you will be responsible for driving sales, maintaining loss prevention standards, and overseeing point of sales activities in the store.

Key Responsibilities
  1. Communicate store targets to the team and drive sales to achieve financial objectives.
  2. Maintain proper loss prevention standards and ensure compliance with cash handling, fraud, and theft of products.
  3. Oversee and monitor all point of sales activities in the store, including sales transactions, tracking customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer data for feedback.
  4. Oversee cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats).
  5. Regularly audit own store administration and resolve any issues; assist in carrying out annual stock counts and spot checks.
  6. Monitor and handle customer complaints and take corrective action in line with policy; resolve customer complaints and respond to feedback in a timely and professional manner.
  7. Track and evaluate brand sales performance, research market trends and competitor trading activities to identify critical business factors, and propose action plans to increase sales and profitability.
  8. Monitor and analyze sales reports and provide insights to maximize stock potential; report on the performance of new and core collections.
  9. Maintain window and in-store displays to a high standard in line with merchandising guidelines.
  10. Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store).
  11. Ensure accurate stock merchandise and management (stock aging, stock loss, space management) within the store.
  12. Coordinate with facilities department on repairs or replacements of furniture or equipment; support company maintenance standards/programs to optimize asset life.
  13. Maintain staffing levels consistent with operational needs to ensure exceptional customer service; prepare schedules and ensure adequate shift coverage.
  14. Ensure seasonal peaks and important promotional events are taken into account when preparing forecasts and staff rosters.
  15. Ensure that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies.
Requirements
  • Speaks English and Arabic.
  • Industry expertise.
  • Product/Category knowledge.
  • Customer Orientation.
  • MS Office and Tools.
"}